FAQ

All You Wanted to Know And More

Need assistance? Before sending an email, check out our answers to some of the most frequently asked questions below. If you can’t find the answer to your question here, contact us at support@loveinspiredcandlesco.com
 

 

Custom Labels

Yes! Customizations are something that we prided ourselves in. They are perfect for weddings, gifts, or simply just because. 

 

 Custom labels are currently unable to be uploaded to the site and must be sent and approved via email inquiry to info@loveinspiredcandleco.com. Invoices will be emailed so please include the image, scent preference and all contact information i.

What are you candles made of?

Our candles are made with love, 100% soy wax, pure essential oils, and wood wicks with the option of standard eco-friendly wicks. Our candles are hand-poured, all-natural, and rich in scent.

How does a wood wick candle burn?

Wood wicks candles burn similar to the standard wick candle. The wick has to be trimmed after use and before relighting. This ensures the flame is not too which will result in a faster-burning candle. Rid the wick of any char before relighting

and trim wick almost even with the wax (1/8") to ensure a clean burning candle and better crackling sound. 

 

If your wood wick candle does happen to smoke, extinguish the flame, trim the wooden wick shorter and light the candle again.

 

Allow your wood wick candle to completely burn to the edge prior to extinguishing the first time, this allows the candle to set it's "memory" and prevents your candle from tunneling.

Wood wicks provide a slow cracking sound similar to that of a fireplace offering relaxation via sound and scent. 

What is your return policy?

We take a lot of pride in hand-pouring each and every one of our candles in-store, every day. Our candles are made using natural soy wax, pure essential oils, wood wicks with the option of eco-friendly wicks, resulting in a candle that is cleaning-burning, true-to-scent, and long-lasting.  100% soy candles will have a rough top after the initial burn due to the wax cooling at different temperatures. 

 

If your candle doesn't burn exactly the way you think a candle should perform, please contact us at support@loveinspiredcandleco.comso we can make it right!  All refunds and exchanges are determined case by case.

 


Privacy Policy
Your privacy is important to us. It is Love Inspired Candle Co's policy to respect your privacy regarding any information we may collect from you across our website, http://loveinspiredcandleco.com, and other sites we own and operate.

 

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

 

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

 

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

 

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

 

This policy is effective as of 1 January 2021.
 


Love Inspired Candle Co Terms of Service


1. Terms
By accessing the website at http://loveinspiredcandleco.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

 

2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Love Inspired Candle Co's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on Love Inspired Candle Co's website;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or "mirror" the materials on any other server.


This license shall automatically terminate if you violate any of these restrictions and may be terminated by Love Inspired Candle Co at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

 

3. Disclaimer

The materials on Love Inspired Candle Co's website are provided on an 'as is' basis. Love Inspired Candle Co makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, Love Inspired Candle Co does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

 

4. Limitations
In no event shall Love Inspired Candle Co or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Love Inspired Candle Co's website, even if Love Inspired Candle Co or a Love Inspired Candle Co authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

 

5. Accuracy of materials
The materials appearing on Love Inspired Candle Co's website could include technical, typographical, or photographic errors. Love Inspired Candle Co does not warrant that any of the materials on its website are accurate, complete or current. Love Inspired Candle Co may make changes to the materials contained on its website at any time without notice. However Love Inspired Candle Co does not make any commitment to update the materials.

 

6. Links
Love Inspired Candle Co has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Love Inspired Candle Co of the site. Use of any such linked website is at the user's own risk.

 

7. Modifications
Love Inspired Candle Co may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

 

8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Georgia and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.


 

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