All You Wanted to Know And More
Need assistance? Before sending an email, check out our answers to some of the most frequently asked questions below. If you can’t find the answer to your question here, contact us at
How does a wood wick candle burn?
Wood wicks candles burn similar to the standard wick candle. The wick has to be trimmed after use and before relighting. This ensures the flame is not too which will result in a faster-burning candle. Rid the wick of any char before relighting
and trim wick almost even with the wax (1/8") to ensure a clean burning candle and better crackling sound.
If your wood wick candle does happen to smoke, extinguish the flame, trim the wooden wick shorter and light the candle again.
Allow your wood wick candle to completely burn to the edge prior to extinguishing the first time, this allows the candle to set it's "memory" and prevents your candle from tunneling.
Wood wicks provide a slow cracking sound similar to that of a fireplace offering relaxation via sound and scent.
What is your return policy?
We take a lot of pride in hand-pouring each and every one of our candles in-store, every day. Our candles are made using natural soy wax, pure essential oils, wood wicks with the option of eco-friendly wicks, resulting in a candle that is cleaning-burning, true-to-scent, and long-lasting. 100% soy candles will have a rough top after the initial burn due to the wax cooling at different temperatures.
If your candle doesn't burn exactly the way you think a candle should perform, please contact us at we can make it right! All refunds and exchanges are determined case by case.
Can I customize my label?
Yes! Customizations are something that we prided ourselves in. They are perfect for weddings, gifts, or simply just because.
Custom labels are currently unable to be uploaded to the site and must be sent and approved via email inquiry to firstname.lastname@example.org. Invoices will be emailed so please include the image, scent preference and all contact information i.
What are you candles made of?
Our candles are made with love, 100% soy wax, pure essential oils, and wood wicks with the option of standard eco-friendly wicks. Our candles are hand-poured, all-natural, and rich in scent.